SHIPPING & RETURNS
SHIPPING
Order Tracking
An email will be sent to you to confirm your order right away once you purchase in our website. If you need to amend your information of the delivery, please contact us immediately via Facebook or Instagram, phone (+84.934055591) or email (contact@chautfifth.com).
Shipping Duration
We provides worldwide shipping. Shipping within Vietnam: 1~3 business days
* The shipping duration may vary depending on circumstances of carrier and public holidays.
RETURNS & EXCHANGE
Policy
• All returns must be made within 14 days from the date of reception.
• Products must be in their original condition (unused, presented with any included accessories). The protective tape must be intact, if any.
Return
• Products must be in their original condition (unused, presented with any included accessories). The protective tape must be intact, if any.
Return
1. Please pack the product securely then send it to the following address: 1157/12, Hoang Sa street, Ward 5, District Tan Binh, HCMC / Ms. Chau/ +84.934055591.
2. Upon receipt of the returned product, we will check its condition then process the full refund as soon as possible. Refund will be made via payment system (PayPal/Bank Account) within 14 working days.
* The return shipping fee must be paid in advance by the customer.
Exchange
* The return shipping fee must be paid in advance by the customer.
Exchange
Currently, orders cannot be changed via website. Please proceed with the return process, then place a new order for the products you prefer.
Order Cancellation
Order Cancellation
If you would like to cancel the order, please contact us immediately via Facebook or Instagram, phone (+84.934055591) or email (contact@chautfifth.com). However, we may not amend once the product has already been shipped.
If your order has been shipped, for refund or exchange, please refer to the Refund and Exchange processes above.
If your order has been shipped, for refund or exchange, please refer to the Refund and Exchange processes above.
Contact us:
Facebook Messenger: www.facebook.com/chautfifth.official
Instagram Inbox: www.instagram.com/chautfifth.official
Phone: +84934055591
Email: contact@chautfifth.com